This Shipping Policy applies to all orders placed through
veja-storemalls.com (VEJA Sneakers for Men, Women & Kids | Modern Footwear Store). We are committed to providing transparent, reliable shipping services that protect the quality of your sustainable VEJA sneakers—crafted with organic cotton, Amazon-sourced rubber, and recycled materials—while ensuring a seamless delivery experience.
We offer complimentary shipping for every order with no minimum purchase requirement. Whether you’re buying a single pair of kids’ sneakers or a family bundle for men and women, you bear no delivery costs. All transactions are settled in USD, and we cover full shipping fees to bring your ethically crafted footwear directly to your door.
After your payment is confirmed, our team prioritizes careful processing and protective packaging to safeguard the integrity of VEJA’s signature materials (e.g., organic cotton uppers, durable Amazon rubber soles) during transit:
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Regular Processing: Orders are verified, inspected, and packed within 1-3 business days. We do not process orders on weekends or public holidays—any orders placed during these periods will be handled on the next business day.
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Order Verification: If there are issues with your order information (e.g., unclear shipping address, inconsistent contact details) or unexpected stock fluctuations for popular styles, our customer service team will contact you via email (wholesale@veja-storemalls.com) within 1-2 business days to confirm details before processing.
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Protective Packaging: All sneakers are packed in sturdy boxes with shock-absorbent padding and dust bags to prevent scuffs, creases, or damage to organic cotton fabrics, rubber soles, or stitching. This ensures your footwear arrives in the same pristine condition as it leaves our warehouse.
Once your order is shipped, the estimated delivery time is 6-12 days from the date of shipment. Actual delivery may vary slightly due to the following factors, and we will do our best to minimize delays:
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Destination Location: Remote areas (e.g., rural regions with limited logistics coverage) may require an additional 1-2 days for delivery.
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Logistics Peak Periods: Delivery may be delayed during holidays, shopping festivals, or local transportation disruptions.
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Customs Clearance: For international shipments, customs clearance procedures may extend delivery time—specific timelines depend on local customs policies and processing efficiency.
We keep you informed at every stage of the delivery process to help you anticipate your new sneakers:
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Shipping Confirmation: When your order is dispatched, we send a confirmation email to your registered address. This email includes your order number, a unique tracking number, and a direct link to the tracking platform.
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Real-Time Tracking: Use the tracking number to check the latest status (e.g., dispatched, in transit, out for delivery, delivered) at any time. This lets you stay updated on when you can step into your sustainable VEJA sneakers.
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Delivery Reminder: Most logistics providers send a delivery reminder via SMS or email before arrival (depending on their service scope), ensuring you don’t miss your order.
If your order contains multiple pairs (e.g., men’s + kids’ sneakers), they may be shipped in separate packages. This ensures each pair receives adequate protective packaging and avoids overcrowding that could damage organic cotton uppers or rubber soles. Each package will have its own tracking number, and you’ll receive a separate shipping confirmation for each.
We cannot modify shipping addresses once your order enters the packing stage. Please carefully check and confirm your address before placing your order to avoid delivery failures or misdeliveries.
If delivery fails due to incorrect addresses, recipient unavailability, or refusal to accept, the logistics provider will attempt delivery 2-3 times (per local regulations). If delivery still fails, the package will be returned to us. After receiving the returned package, we will contact you via email to confirm whether to reship (you will bear the reshipping cost) or issue a full refund.
If your sneakers arrive with transit damage (e.g., scuffed soles, torn organic cotton fabric, damaged packaging), please contact our customer service team within 7 days of delivery with clear photos/videos of the item and packaging. We will arrange for a free replacement or full refund, covering all related costs.
If you have questions about delayed deliveries, missing packages, tracking issues, or damage during transit, please contact our customer service team via:
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Official Email: wholesale@veja-storemalls.com
Please include your order number and tracking number in the email. We will review your inquiry within 24-48 business hours and assist you in resolving the issue promptly.
